Last Updated: 2025 December 5

1. Acceptance of Terms

Welcome to HANWIC ("we," "us," or "our"). By accessing, browsing, or making a purchase from our website (the "Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.

2. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms at our sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

3. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Site and purchase our products. By using this Site, you represent and warrant that you meet all eligibility requirements.

4. Product Information & Pricing

4.1 Product Descriptions

We strive to display product colors, images, specifications, and availability as accurately as possible. However, we cannot guarantee that your monitor's display will be accurate, and there may be slight variations in color or design. All products are subject to availability. We reserve the right to discontinue any product at any time.

4.2 Pricing

All prices are listed in Srilankan Rupees and are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance.

While we take care to ensure pricing is accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled.

4.3 Taxes

Prices do not include applicable sales tax, VAT, or other duties. These will be calculated and added to your order total during checkout where required by law.

5. Ordering & Payment

5.1 Order Acceptance

Your order constitutes an offer to purchase our products. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including but not limited to:

· Product availability

· Errors in product or pricing information

· Suspicion of fraudulent activity

· Inability to authorize your payment

5.2 Payment Methods

We accept various payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method.

5.3 Payment Security

All payment transactions are encrypted and processed through secure third-party gateways. We do not store your full credit card details on our servers.

6. Shipping & Delivery

6.1 Shipping Policy

Shipping costs and estimated delivery times will be displayed at checkout. These are estimates only. We are not liable for any delays caused by shipping carriers, customs, or events beyond our reasonable control.

6.2 Risk of Loss

Title to and risk of loss for products passes to you upon delivery to the shipping carrier. It is your responsibility to file any claims with carriers for damaged or lost shipments.

6.3 International Orders

For orders shipped internationally, you are responsible for any import duties, taxes, and customs clearance fees. These are not included in the product or shipping price.

7. Returns, Exchanges & Refunds

7.1 Return Policy

We accept returns of unworn, undamaged shoes in their original packaging within 7 days of delivery. Items marked as "Final Sale" are not eligible for return or exchange. Please review our detailed Return Policy on our website for complete instructions.

7.2 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a reasonable period. Shipping costs are non-refundable unless the return is due to our error.

7.3 Exchanges

To exchange an item for a different size or color, please follow the return process and place a new order for the desired item, subject to availability.

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, software, and the compilation thereof, is the property of HANWIC or its content suppliers and is protected by copyright and other intellectual property laws. The "HANWIC" name and logo are our trademarks. You may not use our trademarks or any confusingly similar marks without our prior written permission.

9. User Conduct

You agree not to:

· Use the Site for any unlawful purpose

· Harass, abuse, or harm another person

· Submit false or misleading information

· Upload viruses or malicious code

· Interfere with the security or functionality of the Site

· Attempt to gain unauthorized access to any part of the Site

10. Disclaimer of Warranties; Limitation of Liability

10.1 No Warranties

The site and all products and services delivered through the site are provided 'as is' and 'as available' without any warranty of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the fullest extent permitted by law, HANWIC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products, or for any other claim related in any way to your use of our services.
Our maximum liability to you for any claim arising under these terms, whether in contract, tort, or otherwise, shall not exceed the amount you have paid to HANWIC for the products giving rise to the claim in the past six months.

11. Indemnification

You agree to indemnify, defend, and hold harmless HANWIC and its affiliates, officers, directors, employees, and agents from any claim, demand, damages, or losses arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

12. Privacy

Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or your use of the Site shall first be attempted to be resolved through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration in [Your City, Country/State] in accordance with the rules of [Arbitration Association], and judgment upon the award may be entered in any court having jurisdiction.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy and any other policies posted by us on the Site, constitute the entire agreement between you and HANWIC regarding your use of the Site and supersede all prior agreements and understandings.

16. Contact Information

Questions about these Terms should be sent to us at:

HANWIC Customer Service

Email: contact@hanwic.com

Phone: +94 77-350-6859

A/2/3 Piduruwella, Malalpola, Yatiyanthota.

Thank you for choosing HANWIC. We appreciate your business and are here to ensure your complete satisfaction.