About Us
HANWIC | Walk with Confidence, Step with Style
A Message from the Founder
Dear Valued Customer,
At HANWIC, we believe that great shoes do more than just complete an outfit—they empower your journey. As the founder, my commitment has always been to offer more than just products; we offer an experience built on quality, style, and trust.
Just as we carefully craft and curate our collection of footwear, we apply the same care and attention to how we handle your personal information. Your trust is the foundation of our business, and protecting your privacy is a responsibility we take seriously.
This Privacy Statement outlines our practices transparently, so you can shop with confidence, knowing your information is safe with us.
Thank you for choosing HANWIC.
Sincerely,
Founder, HANWIC.
Our Commitment to You
HANWIC ("we," "us," or "our") operates as a premier destination for quality footwear. Our core mission extends beyond selling shoes—we aim to build lasting relationships with our customers. A critical part of this relationship is our unwavering commitment to safeguarding your personal data.
We collect and use your information only with your consent and strictly to enhance your shopping experience-from processing your order and delivering your perfect pair of shoes to keeping you informed about styles and offers that match your taste.
We Do Not:
· Sell your personal data to third-party marketers.
· Use your information for purposes unrelated to your engagement with HANWIC.
· Share your details indiscriminately.
How Your Information Powers Your HANWIC Experience
When you interact with us-whether by making a purchase, creating an account, signing up for our newsletter, or contacting customer service-we collect information necessary to serve you effectively.
We use your information to:
1. Fulfill Your Orders: Process payments, arrange shipping, and handle returns/exchanges seamlessly.
2. Personalize Your Experience: Recommend styles, notify you about restocks on your favorite items, and tailor communications to your preferences.
3. Provide Support: Respond to your inquiries, manage your account, and resolve any issues promptly.
4. Improve Our Business: Analyze trends in shoe preferences and website navigation to enhance our product range and online store functionality.
5. Communicate with You (with your permission): Send you updates on new arrivals, exclusive promotions, and style guides. You can opt out of marketing communications at any time.
Sharing Information: Our Strict Standards
Your data is treated as a confidential asset. We only share it under the following strict conditions:
· With Trusted Service Partners: We work with reputable payment gateways, logistics companies, and IT service providers solely to complete your transaction and operate our business. These partners are contractually bound to use your information only for the services they provide to HANWIC.
· For Legal Compliance: We may disclose information if required by law, such as in response to a valid court order or to protect the safety, rights, or property of HANWIC, our customers, or the public.
· Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, always under the terms of this privacy commitment.
Your Privacy, Your Control
We respect your rights. You can:
· Access and update your personal information in your "My Account" section.
· Unsubscribe from marketing emails via the link in every email.
· Contact us to request the deletion of your account data, subject to legal or contractual restrictions.
Contact Our Team
For any questions regarding this Privacy Statement, your personal data, or our practices, please reach out to our dedicated customer assurance team:
HANWIC Customer Assurance
Email: contact@hanwic.com
Phone: +94 77-350-6859
A/2/3 Piduruwella, Malalpola, Yatiyanthota.
We are here to ensure your experience with HANWIC is secure, stylish, and satisfying in every step.
Walk Your Path. Define Your Style.